This course introduces students to the critical role of business processes and the enabling information technology in modern organizations. Over the last decade, companies have implemented enterprise systems to automate and integrate business processes and to connect the entire organization, including suppliers and customers, in a web-enabled computing environment. At the end of the course, students will understand

• the main business processes – supply-side, demand-side and support processes – and their integration within the firm as well as with customers and suppliers
• the principles and capabilities of state-of-the-art enterprise systems, such as enterprise resource planning systems (ERP), suppy chain management systems (SCM), customer relationship management systems (CRM) and business intelligence (BI) systems
• the implications of alternative business strategies on business process design and the selection and configuration of enterprise systems

Students will develop the conceptual skills to translate business objectives and strategies into an appropriate business process design and to configure enterprise systems accordingly. In addition, students will gain hands-on-experiences with a commercially available enterprise system.