Approaching information systems master students of HEC Lausanne, a seminar week has been launched at the beginning of November for the first time. As a recently added module to master of information systems, the seminar weeks seek to involve students in discussions about state-of-the-art information technologies with professors and subject matter experts.
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Monthly Archives: November 2012
Intense discussions on “Service Cloud” at the Service Congress in Munich
Last Thursday, Prof. Christine Legner gave a talk about the emerging cloud solutions for service management at the Service Congress in Munich, a large German conference with more than 400 participants. Our research reveals different types and forms of “Service Clouds” – from migrating the CRM system to the cloud (CRM-as-a-Service) to more specialized cloud solutions integrating mobile / Web apps with the existing backend systems (Mobile integration-as-a-Service).
Continue reading Intense discussions on “Service Cloud” at the Service Congress in Munich