The BISA research team was present with three papers at the International Conference on Information Systems (ICIS): In the regular track, Professor Christine Legner gave a talk about a “design theory for end-to-end IT demand management” and Andrea Giessmann, doctoral student, presented her empirical study on consumer preferences for platform-as-a-service. Kazem Haki participated in the doctoral consortium with a paper on enterprise architecture management.
Continue reading Three papers at ICIS 2012, the top IS conference
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Intense discussions on “Service Cloud” at the Service Congress in Munich
Last Thursday, Prof. Christine Legner gave a talk about the emerging cloud solutions for service management at the Service Congress in Munich, a large German conference with more than 400 participants. Our research reveals different types and forms of “Service Clouds” – from migrating the CRM system to the cloud (CRM-as-a-Service) to more specialized cloud solutions integrating mobile / Web apps with the existing backend systems (Mobile integration-as-a-Service).
Continue reading Intense discussions on “Service Cloud” at the Service Congress in Munich