{"id":202,"date":"2024-09-04T09:18:07","date_gmt":"2024-09-04T07:18:07","guid":{"rendered":"https:\/\/wp.unil.ch\/socialmediapubsector\/?page_id=202"},"modified":"2025-08-29T15:05:17","modified_gmt":"2025-08-29T13:05:17","slug":"publications","status":"publish","type":"page","link":"https:\/\/wp.unil.ch\/socialmediapubsector\/publications\/","title":{"rendered":"Publications"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Book<\/h2>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V., Zumofen, R., Dubois,P. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : Presses de l\u2019Universit\u00e9 du Qu\u00e9bec (2024)<\/p>\n\n\n\n<p><strong>Title<\/strong> : La communication publique \u00e0 l&rsquo;\u00e8re des r\u00e9seaux sociaux \u2013 D\u00e9fis, risques et opportunit\u00e9s. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Social media are exerting a growing influence on the communication of organizations, whether private or public, as well as on exchanges between them and individuals in the digital environment. Against this backdrop, it has become essential to gain a better understanding of these tools, which have often become a necessary part of these organizations&rsquo; communications. This is particularly true for public organizations, where the imperatives of objectivity and transparency are paramount. The use of social media therefore raises numerous questions concerning published content, moderation and interaction with citizens. This book presents the issues surrounding their adoption and use within public administrations, highlighting the benefits, risks and challenges specific to the main platforms mobilized. It also describes contemporary challenges and future developments relating to these media. The various sections are also illustrated by exchanges with digital communication managers and experts in several French-speaking countries. Describing the Canadian and Quebec cases in detail, it makes an original contribution to the literature on the subject, linking recent theoretical developments with observed practices. Public Communication on Social Media is aimed at students as well as communication professionals in the public sector (e.g. community managers on social media).<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.researchgate.net\/publication\/380971427_La_communication_publique_sur_les_medias_sociaux_defis_risques_et_perspectives\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"420\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Book.jpg\" alt=\"\" class=\"wp-image-310 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Book.jpg 280w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Book-200x300.jpg 200w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Articles (peer-reviewed)<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Dubois, P., Mabillard, V., Villodre, J., Zumofen, R.<\/p>\n\n\n\n<p><strong>Publisher : <\/strong>Centre de recherche sur la gouvernance (CERGO), \u00c9cole nationale d\u2019administration publique<\/p>\n\n\n\n<p><strong>Title<\/strong> : Perceptions et attentes citoyennes face \u00e0 la communication municipale sur les m\u00e9dias sociaux : le cas du Qu\u00e9bec<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : La recherche a d\u00e9j\u00e0 largement montr\u00e9 le potentiel des m\u00e9dias sociaux lorsqu\u2019il s\u2019agit de diffuser des informations gouvernementales et d\u2019accro\u00eetre l\u2019engagement citoyen. Toutefois, exploiter pleinement ce potentiel reste difficile, en particulier pour les organisations publiques. Le but de cette \u00e9tude est de mieux comprendre les attentes exprim\u00e9es par les citoyens \u00e0 l\u2019\u00e9gard des pratiques de communication municipale sur les m\u00e9dias sociaux.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/espace.enap.ca\/id\/eprint\/575\/\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"503\" height=\"654\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-2.png\" alt=\"image\" class=\"wp-image-496 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-2.png 503w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-2-231x300.png 231w\" sizes=\"auto, (max-width: 503px) 100vw, 503px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Zumofen, R., Mabillard, V., Pasquier, M.<\/p>\n\n\n\n<p><strong>Publisher : <\/strong>Scandinavian Political Studies<strong><\/strong><\/p>\n\n\n\n<p><strong>Title<\/strong> : Citizen Engagement on Social Media Government Pages: Insights From Nordic Municipalities<strong><\/strong><\/p>\n\n\n\n<p><strong>Abstract<\/strong> : This article explores the adoption and use of social media at the local level, focusing on how communication managers (or administrators) in Nordic municipalities leverage platforms such as Facebook, X (ex-Twitter), and Instagram. The study uses data from all municipalities of over 10,000 inhabitants across Denmark, Finland, Iceland, Norway, and Sweden. Alongside quantitative analysis, 19 semi-structured interviews provide qualitative insights into the management, evaluation, and perception of citizen engagement within the Nordic context. The findings reveal that Facebook is the most widely adopted and used platform, while Instagram shows high engagement scores. Conversely, activity on X is low. The interviews underscore the strategic role of social media in facilitating two-way communication between municipalities and citizens, as well as the challenges of aligning engagement metrics with broader strategic goals.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/onlinelibrary.wiley.com\/doi\/full\/10.1111\/1467-9477.70016\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"692\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-1.png\" alt=\"image\" class=\"wp-image-495 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-1.png 502w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-1-218x300.png 218w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><img loading=\"lazy\" decoding=\"async\" width=\"287\" height=\"411\" src=\"\" alt=\"Une image contenant texte, capture d\u2019\u00e9cran, Police, document\n\nLe contenu g\u00e9n\u00e9r\u00e9 par l\u2019IA peut \u00eatre incorrect.\"><strong>Authors<\/strong> : Mabillard, V., Zumofen, R.<\/p>\n\n\n\n<p><strong>Publisher : <\/strong>Media &amp; communication<\/p>\n\n\n\n<p><strong>Title<\/strong> : A Mixed-Method Approach to Evaluating Citizen Engagement on Government Social-Media Pages<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : In their communication on social media, most organizations consider engagement as a core objective. In the public sector, a vast majority of contributions have studied citizen engagement through metrics such as post reactions, comments, and shares. In this article, we prefer another approach in seeking to understand both the perceptions and practices of engagement management and evaluation from the municipalities\u2019 point of view. We combine qualitative and quantitative data stemming mostly from communication managers in Nordic countries. Qualitative insights come from interviews conducted with these managers (<em>N<\/em> = 19) in Spring and Summer of 2024. Quantitative data come from a survey distributed to the communication managers of all Nordic municipalities with over 10,000 inhabitants (<em>N<\/em> = 525) in early 2025. Our findings show high heterogeneity in monitoring and evaluation of engagement; a focus on the metrics provided by social-media platforms, as well as content; and the importance of the quality of state\u2013citizen exchanges. These findings call for a refined, qualitative approach to engagement on government social-media pages that goes beyond the metrics that are almost always used as a starting point in previous research.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.cogitatiopress.com\/mediaandcommunication\/article\/view\/10354\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"448\" height=\"642\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image.png\" alt=\"image\" class=\"wp-image-493 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image.png 448w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-209x300.png 209w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Curchod, E., Pasquier, M., Zumofen, R.,<\/p>\n\n\n\n<p><strong>Publisher : <\/strong>Working Paper de l\u2019IDHEAP, Universit\u00e9 de Lausanne<\/p>\n\n\n\n<p><strong>Title<\/strong> : L\u2019utilisation des r\u00e9seaux sociaux par les Conseiller\u00b7\u00e8res d\u2019Etat cantonaux<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : L\u2019objectif de cette \u00e9tude est de brosser un portrait complet de l\u2019utilisation des r\u00e9seaux sociaux par les Conseiller\u00b7\u00e8res d\u2019Etat cantonaux suisses, en analysant d\u2019abord l\u2019influence des caract\u00e9ristiques socio-d\u00e9mographiques et politiques sur leur utilisation, puis en identifiant les types de publications g\u00e9n\u00e9rant le plus d\u2019engagement. Plus pr\u00e9cis\u00e9ment, cette \u00e9tude vise \u00e0 r\u00e9pondre aux questions suivantes : &#8211; Quelle est l\u2019ampleur de l\u2019utilisation des r\u00e9seaux sociaux par les Conseiller\u00b7\u00e8res d\u2019Etat? &#8211; Quelles variables socio-d\u00e9mographiques et politiques influencent leur utilisation des r\u00e9seaux sociaux ? &#8211; Quelle est la popularit\u00e9 des Conseiller\u00b7\u00e8res d\u2019Etat suisses sur les r\u00e9seaux sociaux ? &#8211; Quelles variables socio-d\u00e9mographiques et politiques influencent leur popularit\u00e9 sur les r\u00e9seaux sociaux ? &#8211; Les posts li\u00e9s \u00e0 la fonction g\u00e9n\u00e8rent-ils plus d\u2019engagement ?<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/iris.unil.ch\/entities\/publication\/7cd8cde8-4863-4f27-ba72-ed3d549678fc\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"554\" height=\"680\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-5.png\" alt=\"image\" class=\"wp-image-499 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-5.png 554w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-5-244x300.png 244w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-5-540x663.png 540w\" sizes=\"auto, (max-width: 554px) 100vw, 554px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Yavetz, G., Zumofen, R., Mabillard, V.,<\/p>\n\n\n\n<p><strong>Publisher : <\/strong>Armed Forces &amp; Society<\/p>\n\n\n\n<p><strong>Title<\/strong> : Trust in Government and Media Consumption During an Armed Conflict: The Case of the Israeli Public During the Swords of Iron War<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : This study examines the relationship between media consumption, anxiety levels and trust in government, during a national security crisis. It examines the perspective of Israeli citizens during the \u201cSwords of Iron\u201d war initiated in response to Hamas terrorist actions on October 7, 2023. Utilizing a comprehensive survey (N = 501) in Israel conducted at the height of the war, this article highlights the significant impact of media on information consumption habits, anxiety levels, and trust in government during the crisis. Findings indicate an increase in media consumption correlated with elevated anxiety levels and varying degrees of trust in governmental communication. They also highlight the dual role of media during crises, both as an essential source of information and contributor of higher levels of anxiety. Contextualized within Israel\u2019s unique sociopolitical environment, this analysis provides insight into the complex dynamics between media, public perception, and government during times of national security emergency.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/journals.sagepub.com\/doi\/10.1177\/0095327X251365854\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"643\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-4.png\" alt=\"image\" class=\"wp-image-498 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-4.png 457w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-4-213x300.png 213w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V., Zumofen, R., Yavetz, G., Bronstein, J.<\/p>\n\n\n\n<p><strong>Publisher : <\/strong>Risk, Hazards &amp; Crisis in Public Policy<\/p>\n\n\n\n<p><strong>Title<\/strong> : Responding to the October 7th Attack: Analyzing Israeli Public Organizations&rsquo; Crisis Communication and Citizen Engagement on Social Media<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Following the Hamas attack of October 7, 2023, in Israel, communication instantly became an essential tool for public officials needing to inform and protect the population. This paper analyzes how Facebook was used by Israeli public organizations after the attack, and the impact of social-media content on citizen engagement in the case of a terrorist attack. Such attacks often involve unpredictable, rapidly evolving situations that require immediate and accurate information dissemination to counteract misinformation and panic. Our analysis helps better understand audiences&rsquo; reactions based on the contents shared. By identifying engaging messages, public administrations can refine their strategies to efficiently share critical information on social media. Based on comparisons of post content categories, our analysis reveals that while news-related posts generate more engagement, the opposite applies to reassurance and empowerment. The highest levels of engagement, in absolute terms, are observed when public authorities publish posts about citizen collaboration.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/onlinelibrary.wiley.com\/doi\/full\/10.1002\/rhc3.12325\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"517\" height=\"715\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-3.png\" alt=\"image\" class=\"wp-image-497 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-3.png 517w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/08\/image-3-217x300.png 217w\" sizes=\"auto, (max-width: 517px) 100vw, 517px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Reveilhac, M., Trembovelskyi, B.<\/p>\n\n\n\n<p><strong>Publisher : <\/strong>European Journal of Communication (2025)<\/p>\n\n\n\n<p><strong>Title<\/strong> : Analyzing the share of media followers of government Twitter accounts across Western European countries<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : The study investigates which democracy dimensions impact the share of (foreign) media followers of European governments\u2019 Twitter social media accounts. To achieve this target, a network analysis and a data-linking strategy are relied upon to conduct three multilevel regression models. The first model reveals that while overall government media attention is positively associated with gross domestic product and internet penetration, it is negatively associated with higher levels of deliberative democracy. The second model, which focuses specifically on the share of foreign media followers, finds that individual-level factors are the primary predictors of foreign media attention. The third model explores the country context of media followers and indicates that government accounts benefit from followers in countries with higher democratic standards and greater media freedom, though there are negative associations with certain democratic dimensions such as liberal and participative democracy. Additionally, ministers and ministries consistently have a higher proportion of foreign media followers compared to heads of state. These findings are discussed in light of the literature on Twitter\u2019s role in media attention and gatekeeping theory.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/journals.sagepub.com\/doi\/10.1177\/02673231251315911\" data-type=\"link\" data-id=\"https:\/\/journals.sagepub.com\/doi\/10.1177\/02673231251315911\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"686\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13-686x1024.png\" alt=\"\" class=\"wp-image-486 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13-686x1024.png 686w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13-201x300.png 201w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13-768x1147.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13-1028x1536.png 1028w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13-540x807.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13-1080x1613.png 1080w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/02\/Capture-decran-2025-02-07-a-14.29.13.png 1090w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:43% auto\"><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"707\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1-707x1024.png\" alt=\"\" class=\"wp-image-314 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1-707x1024.png 707w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1-207x300.png 207w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1-768x1112.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1-1061x1536.png 1061w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1-540x782.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1-1080x1563.png 1080w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Article-1.png 1180w\" sizes=\"auto, (max-width: 707px) 100vw, 707px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V., Zumofen, R., <\/p>\n\n\n\n<p><strong>Publisher : <\/strong>Revue Politiques et Management Public (PMP) (2023)<\/p>\n\n\n\n<p><strong>Title<\/strong> :La relation \u00c9tat-citoyen sur les m\u00e9dias sociaux : Tendances et profils-types des villes fran\u00e7aises. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Scientific research has exposed the potential of social media to disseminate government information and transform the dynamics of citizen engagement. However, the full exploitation of this potential remains difficult, especially in public organizations. The success and effects of these new forms of interaction offered by these social media have not yet been fully explored. At the local level, many municipalities are experimenting with these media in an incremental and sometimes disorganized way. Indeed, only a few are actively measuring their performance and their digital interactions with users. Different models have been proposed to describe the types of government communication and activity on social media. They are discussed in this article through three different phases: diffusion, interaction, and transaction. Comparing various indicators on Facebook, Twitter, and Instagram helps to better assess how social media are used at the local level. This effort, both conceptual and empirical, allows the creation of a typology of activity and interaction of French municipalities with more than 50,000 inhabitants on Facebook, Twitter, and Instagram.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.google.com\/url?sa=t&amp;source=web&amp;rct=j&amp;opi=89978449&amp;url=https:\/\/www.cairn.info\/load_pdf.php%3FID_ARTICLE%3DPMP_404_0471%26download%3D1&amp;ved=2ahUKEwjooo68rbWIAxX8g_0HHSJoC-EQFnoECBMQAQ&amp;usg=AOvVaw1h0LFWhybHjssUDsdKFAuu\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Zumofen, R., Mabillard, V. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : Public Money &amp; Management (2023)<\/p>\n\n\n\n<p><strong>Title<\/strong> : Debate article: Improving communication effectiveness or wasting taxpayers\u2019 money? The use of social media influencers in public organizations. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Recently, many organizations have identified social media influencers (SMIs) as relevant communication intermediaries, mostly because they provide access to and influence hard-to-reach stakeholders, for example teenage and young adult consumers. Research on SMIs has defined them as \u2018third-party actors that have established a significant number of relevant relationships with a specific quality to and influence on organizational stakeholders through content production, content distribution, interaction, and personal appearance on the social web. With their audience considering them credible sources of information, SMIs can provide valuable support to organizations, while equally being a potential menace.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.researchgate.net\/publication\/374061970_Debate_Improving_communication_effectiveness_or_wasting_taxpayers%27_money_The_use_of_social_media_influencers_in_public_organizations\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2-722x1024.png\" alt=\"\" class=\"wp-image-402 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2-722x1024.png 722w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2-211x300.png 211w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2-768x1089.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2-1083x1536.png 1083w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2-540x766.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2-1080x1532.png 1080w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-2.png 1190w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:43% auto\"><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-3-675x1024.png\" alt=\"\" class=\"wp-image-322 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-3-675x1024.png 675w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-3-198x300.png 198w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-3-768x1166.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-3-540x820.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-3.png 850w\" sizes=\"auto, (max-width: 675px) 100vw, 675px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Zumofen, R., Mabillard, V., Pasquier, M. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : NISPAcee Journal of Public Administration and Policy, 16 (1), 232-253 (2023)<\/p>\n\n\n\n<p><strong>Title<\/strong> :Social media use in Central and Eastern European cities: Defining government-citizen relationships through phases. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Research has shown the potential of social media to disseminate important information as well as transforming citizen engagement with government. However, implementation remains difficult, especially in public sector organizations. The success, impact, and performance of these new forms of networked interactions are yet to be fully explored, especially at the local level. Many municipalities are still experimenting with the use of social media, and few actively measure their performance on these platforms, as well as their digital interactions with the users. Different models or frameworks have been proposed to describe the types of government communication and activity on social media. They are addressed in this conference paper through three different phases, which refer to forms of government-citizen communication on social media. The original assessment method developed here contributes to the existing literature and provides guidance to practitioners. Empirically, our research relies on a database of cities that have between 100,000 and 500,000 inhabitants in European Union member states located in Central and Eastern Europe. It provides social media metrics for all cities included in our sample (N=82) and compares various indicators on Facebook, Twitter and Instagram, thereby contributing to better assess how social media platforms are used by local governments in the region.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.researchgate.net\/publication\/361163835_Social_media_use_in_Central_and_Eastern_European_cities_Defining_government-citizen_relationships_through_phases\" data-type=\"link\" data-id=\"https:\/\/www.researchgate.net\/publication\/361163835_Social_media_use_in_Central_and_Eastern_European_cities_Defining_government-citizen_relationships_through_phases\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V., Zumofen, R., Pasquier, M. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : International Review of Administrative Sciences (2022)<\/p>\n\n\n\n<p><strong>Title<\/strong> : Local governments\u2019 communication on social media platforms: Refining and explaining patterns of adoption in Belgium. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : This article relies on the literature on technology adoption and empirical studies on social media adoption in the public sector to analyze the case of Belgian municipalities. Our objective is threefold as we aim to: (a) provide a new approach to assess the adoption of social media platforms by governments, (b) describe the current situation in Belgium through the concept of \u201cactive adoption\u201d and (c) determine the main factors that relate to the uptake of Facebook in Belgian municipalities over 10,000 inhabitants. To achieve these objectives, we used software to retrieve quantitative data regarding Facebook adoption and institutionalization. Our results reveal that municipality size, median age and longevity on the platform are positively associated with the adoption of Facebook. In contrast, median income is, surprisingly, negatively associated with several dimensions of active adoption. These findings contribute to the literature on the factors related to social media use. In addition, the new ways of uncovering social media adoption and institutionalization patterns provide a solid conceptual approach for future research. For practitioners, our study provides municipalities with a better assessment framework and offers them a new model to evaluate social media adoption, underlining the fundamental difference between registration and \u201cactive adoption\u201d.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/00208523221133229\" data-type=\"link\" data-id=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/00208523221133229\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"684\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-684x1024.png\" alt=\"\" class=\"wp-image-410 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-684x1024.png 684w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-200x300.png 200w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-768x1151.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-1025x1536.png 1025w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-1367x2048.png 1367w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-540x809.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE-1080x1618.png 1080w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/SAGE.png 1630w\" sizes=\"auto, (max-width: 684px) 100vw, 684px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile has-light-background-background-color has-background\" style=\"grid-template-columns:43% auto\"><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"565\" height=\"817\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/01\/Capture-decran-2025-01-07-085111-1.jpg\" alt=\"\" class=\"wp-image-453 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/01\/Capture-decran-2025-01-07-085111-1.jpg 565w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/01\/Capture-decran-2025-01-07-085111-1-207x300.jpg 207w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2025\/01\/Capture-decran-2025-01-07-085111-1-540x781.jpg 540w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Bhatia, I., Mabillard, V.<\/p>\n\n\n\n<p><strong>Publisher<\/strong> : Electronic Government, Vol. 18, No. 2 (2022)<\/p>\n\n\n\n<p><strong>Title<\/strong> : How do cities use their communication channels? A study of social media adoption in two European federal states<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Although they often remain active on other traditional and digital channels, such as newsletters, public sector organisations are increasingly active on social media to communicate with the public. While the usage of these social media platforms has gained attention from many scholars and practitioners, the articulation of diverse channels in cities&rsquo; communication has remained under-commented. In this article, we investigate this issue through an analysis of the channels preferred by Swiss and Austrian cities to communicate with the population. The following questions are of particular interest: What are the main communication channels used by cities? And are cities that communicate through multiple channels more likely to adopt social media? Results show that cities are less active on social media than on traditional and other digital channels; however, cities present on a social media platform are more likely to extend their presence on these new channels.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.inderscienceonline.com\/doi\/10.1504\/EG.2022.1219705_Social_media_use_in_Central_and_Eastern_European_cities_Defining_government-citizen_relationships_through_phases\" data-type=\"link\" data-id=\"https:\/\/www.researchgate.net\/publication\/361163835_Social_media_use_in_Central_and_Eastern_European_cities_Defining_government-citizen_relationships_through_phases\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:43% auto\"><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"725\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-725x1024.png\" alt=\"\" class=\"wp-image-408 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-725x1024.png 725w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-212x300.png 212w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-768x1085.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-1087x1536.png 1087w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-1450x2048.png 1450w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-540x763.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY-1080x1526.png 1080w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/INF-POLITY.png 1594w\" sizes=\"auto, (max-width: 725px) 100vw, 725px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V., Zumofen, R., Keuffer, N. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : Information Polity, 26(4)(2021)<\/p>\n\n\n\n<p><strong>Title<\/strong> : Innovative but conservative: The paradoxical case of Switzerland regarding social media usage in local governments\u2019 communication. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : While a vast majority of local governments in Europe are communicating on social media, the situation differs in few states. Although Switzerland is often depicted as a technological advanced and innovative country, cities are still largely resisting the temptation to share information on social media platforms. In this study, we rely on a survey distributed to the communication managers of all cities over 10,000 inhabitants in Switzerland to uncover the reasons explaining this behavior. This approach is preferred to understand what motivates or prevents cities from communicating on social media, focusing mainly on perceptions of risks related to these platforms. Results indicate that some factors identified in the literature on public sector organizations slow down the social media adoption and usage at the local level; but interestingly, the conservative approach to social media preferred by numerous cities also plays a major role in explaining cities\u2019 absence on these platforms.<\/p>\n\n\n\n<p>Read it <a href=\"https:\/\/www.researchgate.net\/publication\/355026745_Digital_communication_in_Swiss_cities_A_closer_look_at_the_low_adoption_and_usage_of_social_media_platforms_in_a_technologically_advanced_and_innovative_country\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Other Publications<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V., Zumofen, R. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : IGPDE (2024)<\/p>\n\n\n\n<p><strong>Title<\/strong> : Performance de la communication publique sur les r\u00e9seaux sociaux : mesurer l\u2019engagement et comprendre le r\u00f4le des influenceurs. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Numerous academic contributions have shown that social networks make it possible to disseminate government information and transform the dynamics of citizen engagement. However, the potential for interactivity offered by these platforms remains largely untapped, particularly within public organisations. Here we describe three phases for measuring citizen engagement, and give an overview of the situation in French towns with more than 50,000 inhabitants (as at 31 July 2022). The second part of the article looks at the issues involved in mobilising influencers, an emerging practice in the public sector.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.researchgate.net\/publication\/379190409_Performance_de_la_communication_publique_sur_les_reseaux_sociaux_mesurer_l%27engagement_et_comprendre_le_role_des_influenceurs\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-6-724x1024.png\" alt=\"\" class=\"wp-image-368 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-6-724x1024.png 724w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-6-212x300.png 212w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-6-768x1087.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-6-540x764.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-6.png 850w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:43% auto\"><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"728\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB-728x1024.png\" alt=\"\" class=\"wp-image-406 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB-728x1024.png 728w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB-213x300.png 213w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB-768x1080.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB-1092x1536.png 1092w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB-540x759.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB-1080x1519.png 1080w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/ULB.png 1310w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V., Zumofen, R. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : Working Paper du CEVIPOL. Universit\u00e9 Libre de Bruxelles (2022)<\/p>\n\n\n\n<p><strong>Title<\/strong> : Local governments\u2019 communication in Belgium: A focus on social media adoption. <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : This article relies on the literature on public sector communication to analyse the activity of local governments on social media. We aim to describe the adoption patterns of Facebook, Twitter and Instagram in Belgian municipalities over 10,000 inhabitants. To achieve this objective, we gathered information manually and through a data retrieving software specialised on social media adoption and usage. Our findings point to a large heterogeneity of practices depending on location, size, and existing presence on social media accounts. While almost all Belgian municipalities are registered on Facebook, only a few are present on Twitter, and Instagram generally attracts more populous municipalities. In addition, patterns of social media adoption differ from province to province. We also note that while most municipalities post content quite regularly on Facebook, many are less active or publish very few posts on Twitter and Instagram.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.researchgate.net\/publication\/366124483_Local_governments%27_communication_in_Belgium_a_focus_on_social_media_adoption\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Zumofen, R., Mabillard, V., Pasquier, M.<\/p>\n\n\n\n<p><strong>Publisher<\/strong> : 2022 EURAM Conference<\/p>\n\n\n\n<p><strong>Title<\/strong> : From registration to \u2018active adoption\u2019: Presenting and testing a new measurement model to assess local governments\u2019 adoption of social media.<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Social media are extending the information and communication technology landscape in the public sector. These platforms are used increasingly as a common organizational resource by public bodies. Measuring the activity of cities on social media is thus a recurrent topic of interest among scholars and practitioners. So far, few measurement models have assessed the adoption and use of social media by public bodies in a comprehensive way. Moreover, such methods often present a discrepancy between registration on social media and what will be labelled as \u201cactive adoption\u201d in this conference paper. Our approach builds on the literature on technology adoption in the public sphere. Based on prior conceptual developments, it presents and details a new measurement model that focuses on quantitative indicators of Facebook and Twitter adoption by local governments. This effort is then complemented by an empirical investigation of the situation in Switzerland over a three-year period (2019-2021). <\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/www.researchgate.net\/publication\/361417668_From_registration_to_%27active_adoption%27_Presenting_and_testing_a_new_measurement_model_to_assess_local_governments%27_adoption_of_social_media\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-722x1024.png\" alt=\"\" class=\"wp-image-373 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-722x1024.png 722w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-212x300.png 212w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-768x1089.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-540x766.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8.png 850w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/figure><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:43% auto\"><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"1024\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1-724x1024.png\" alt=\"\" class=\"wp-image-404 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1-724x1024.png 724w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1-212x300.png 212w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1-768x1086.png 768w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1-1086x1536.png 1086w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1-540x764.png 540w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1-1080x1528.png 1080w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-8-1.png 1336w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Zumofen, R., Mabillard, V. <\/p>\n\n\n\n<p><strong>Publisher<\/strong> : Working paper de l&rsquo;IDHEAP, 5\/2021. University of Lausanne (2021)<\/p>\n\n\n\n<p><strong>Title<\/strong> : L\u2019utilisation des r\u00e9seaux sociaux au niveau local : panorama de l\u2019activit\u00e9 et des pratiques en comparaison internationale.  <\/p>\n\n\n\n<p><strong>Abstract<\/strong> : As a fundamental link between those who govern and those who are governed, public communication ensures that information is disseminated to the public. It aims to enhance both the legitimacy of public organisations and social cohesion. This paper looks specifically at the digital component of public communication, with electronic media increasingly the preferred medium for relations between the state and its citizens. The growing adoption of social networks, both from the point of view of users and from that of governments and their administrations, lies at the heart of this issue. This contribution explores a subject that is still under-researched: the use of social networks by cities and the content that is disseminated on them. The first part presents an original comparative analysis of the use of social networks in five Western countries. Taking a public management perspective, and adding data gathered from municipal communication managers, the second part focuses on the Swiss case. The results highlight the importance of resources specific to the largest municipalities, the still limited interaction with the public and the absence of a real dissemination strategy. They also highlight the importance of interpersonal factors in the adoption of the networks used, as well as the types of communication mobilised on each of them.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/serval.unil.ch\/resource\/serval:BIB_545C10F2EF35.P001\/REF\">here<\/a> !<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Technical Reports<\/h2>\n\n\n\n<div class=\"wp-block-group has-light-background-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 43%\"><div class=\"wp-block-media-text__content\">\n<p><strong>Authors<\/strong> : Mabillard, V. Zumofen, R. <\/p>\n\n\n\n<p><strong>Title<\/strong> : The use of social media in the Swiss towns and cities. Universit\u00e9 de Lausanne (2019)<\/p>\n\n\n\n<p><strong>Abstract<\/strong> : Social network usage measured in this study focuses on the 5 platforms which, according to numerous studies, are most heavily used: Facebook, Twitter, LinkedIn, YouTube and Instagram2. Snapchat was excluded from this study since its use in the towns and cities analysed was almost nil. The results show that, in our database as a whole, 61.5% of towns are active on at least one social media platform.<\/p>\n\n\n\n<p>Get it <a href=\"https:\/\/serval.unil.ch\/resource\/serval:BIB_8D33F936E2D7.P001\/REF.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> !<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"527\" height=\"750\" src=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-10.png\" alt=\"\" class=\"wp-image-375 size-full\" srcset=\"https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-10.png 527w, https:\/\/wp.unil.ch\/socialmediapubsector\/files\/2024\/09\/Art.-10-211x300.png 211w\" sizes=\"auto, (max-width: 527px) 100vw, 527px\" \/><\/figure><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Book Authors : Mabillard, V., Zumofen, R., Dubois,P. Publisher : Presses de l\u2019Universit\u00e9 du Qu\u00e9bec (2024) Title : La communication publique \u00e0 l&rsquo;\u00e8re des r\u00e9seaux sociaux \u2013 D\u00e9fis,&hellip;<\/p>\n","protected":false},"author":1002790,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-202","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/pages\/202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/users\/1002790"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/comments?post=202"}],"version-history":[{"count":4,"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/pages\/202\/revisions"}],"predecessor-version":[{"id":501,"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/pages\/202\/revisions\/501"}],"wp:attachment":[{"href":"https:\/\/wp.unil.ch\/socialmediapubsector\/wp-json\/wp\/v2\/media?parent=202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}