Prof. Zavolokina’s paper with Dr. Francesca Casalini got published in Government Information Quarterly.
Can digital platforms that are privately owned still serve the public good? Or do they destroy it? That’s the question at the heart of our new study.
Our research shows: it depends.
We examined 25 platforms in Italy and found that while they improve access and service reach, they also risk excluding vulnerable users, eroding trust, and fragmenting service ecosystems.
We show that public value isn’t just created by what a platform does. It also depends on how it’s governed. Interoperability, oversight, and clear public value goals are key.
Read it here.
Thanks to the editors and the anonymous reviewers, who helped us improve the paper!
